Oracle Hyperion Support

Stractive’s Managed Application Services address the challenges faced by today’s enterprises in managing their portfolio of Business Intelligence (BI) and Enterprise Performance Management (EPM) applications. These include enterprise applications like Hyperion Planning, Hyperion Financial management, Hyperion Performance Score Card, Hyperion, OBIEE and Hyperion Strategic Finance.

At Stractive we understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields. Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues—regardless of company size—our team has a reputation for consistently going the extra mile to serve our customers.

Benefits of Stractive's Managed Application Services

• Avail of an application maintenance strategy tailored to your needs
• Avail of instant application support with the ‘high-level service’ of our integrated helpdesk which is just 'one call' or 'one click' away and caters to all your applications, irrespective of technology, language or geography
• Ensure maximum uptime for mission-critical applications, through well-tailored SLAs
• Increase productivity and efficiency, through quick turnaround of customer calls
• Conveniently ramp up or scale down resources as per your needs
• Leverage the benefits of Stractive’s Global Outsourcing model, to manage the costs of your applications at an optimal level.

Stractive’s Managed Application Service Offerings

We offer an integrated helpdesk providing support in the following areas:

• Application Support and Maintenance (ERP and other applications integrated with ERP)
  • Support for L1, L2 and L3
  • Break-Fix Support
  • How-to calls (Functional Support)
  • Security & Authorization Profile Management
  • Functional & Technical Enhancements
  • Batch Job-Monitoring & Resolution
  • Performance Tuning
  • Routine / Periodic Maintenance activities
  • Change Management & Regression Testing.

• Database Administration and Support
• Server Administration and Support
• Desktop Support
• Disaster Recovery and Business Continuity.

We also provide:

• Incidence Management
• Preventive Maintenance
• Predictive Maintenance
• Adaptive Maintenance
• Release Management
• Knowledge Management